We recognize that some people may be experiencing financial hardship and we are here for you to work through these difficult times. Some borrowers may have options available to them for mortgage payment support. To proactively ward off damage note that there is federal level support for this matter and please know that you can stop and/or defer payments if you reach out to lenders directly.
In order to make this easier – here is the list of some of the biggest lenders in Canada and their contact details:
Major Lender Customer Service Numbers:
B2B (Laurentian Bank) 1-800-263-8349
BMO 1-877-895-3278
CIBC 1-800-465-2422
CMLS 1-888-995-2657
Equitable Bank 1-888-334-3313
First National 1-866-557-5509
Home Trust 1-855-270-3630
HSBC 1-888-310-4722
Manulife 1-877-765-2265
MCAP 1-800-265-2624
Merix 1-877-637-4911 option 4
RBC 1-866-809-5800
RFA 1-877-416-7873
RMG 1-866-809-5800
Scotia 1-800-472-6842
TD 1-866-222-3456
To defer payments, you must call lenders directly and we strongly suggest you record and/or get an email confirming the details of your call during this chaotic time. Lenders have dedicated teams in place that have access to the right tools and information to find compassionate solutions for clients on a case by case basis.
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