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Canadian Lender Contact Information

March 27, 2020

We recognize that some people may be experiencing financial hardship and we are here for you to work through these difficult times. Some borrowers may have options available to them for mortgage payment support. To proactively ward off damage note that there is federal level support for this matter and please know that you can stop and/or defer payments if you reach out to lenders directly.


In order to make this easier – here is the list of some of the biggest lenders in Canada and their contact details:


Major Lender Customer Service Numbers:


B2B (Laurentian Bank) 1-800-263-8349


BMO 1-877-895-3278


CIBC 1-800-465-2422


CMLS 1-888-995-2657


Equitable Bank 1-888-334-3313


First National 1-866-557-5509


Home Trust 1-855-270-3630


HSBC 1-888-310-4722


Manulife 1-877-765-2265


MCAP 1-800-265-2624


Merix 1-877-637-4911 option 4


RBC 1-866-809-5800


RFA 1-877-416-7873


RMG 1-866-809-5800


Scotia 1-800-472-6842


TD 1-866-222-3456



To defer payments, you must call lenders directly and we strongly suggest you record and/or get an email confirming the details of your call during this chaotic time. Lenders have dedicated teams in place that have access to the right tools and information to find compassionate solutions for clients on a case by case basis.