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Why are terms and conditions so important when determining my mortgage?

May 19, 2011


My wife and I called week Saturday and were fortunate to be connected to Surendra. From that very first call, Surendra conducted himself in a very professional manner and we felt that we had a partner in our quest to find the right mortgage. He patiently explained the entire process and kept in touch, keeping us updated on the progress of the application and answering our many questions. When it came time to sign the commitment documents, he again went above and beyond, arranging to meet us at our requested time (after hours) and getting everything ready for us. He took the time to carefully explain each of the documents and made sure all our questions were answered even though it was already getting late.

Having been through this process before with a bank, I can honestly say in our case the difference is very clear, the experience with was much better and we could feel the focus on customer service. I will definitely recommend your firm to anyone I come across looking for a mortgage, and I believe that specifically Surendra is an asset to your organization. We felt so satisfied with the service we received that we asked for the boss’s contact information so we could let you know what a fabulous job is being done by Surendra on behalf of your firm. Thank you.