The following testimonial was shared with MonsterMortgage.ca from one of our happy clients!
Good Day Everyone,
This is to thank Wendy for her professionalism and dedication to her client (me). In February I found myself panicking because my mortgage was coming up for renewal in a few months and I needed to find a Mortgage Broker who can give me some advice and guide me as my current financial institution was not able to provide me with what I wanted to accomplish.
Then the pandemic hit us which put me in another panicky situation. However, over the past couple of years, I have always watched Wendy on CP24 Hot Property program giving her advice to callers when they called into the program with their mortgage question(s) and I would say to myself, if and when I have to renew my mortgage, MonsterMortgage.ca would be my first company of choice and I hope when I call and the broker who picks up would be Wendy. To my surprise when I called in February it was Wendy who picked up the phone. I was so shocked and super excited at the same time and I knew then and there that I was in good hands (I told this story to Wendy as well).
I would say that Wendy is very dedicated and motivated and her attitude is never offended, always there to answer my questions and to provide clarity on all my scores of questions and to make the renewal process as seamless as possible during this unprecedented time. She patiently gave a reply when I repeatedly sought clarification on my many questions and she repeatedly answered in a very clear and easy to understand way. Wendy has helped me over the past few months during this pandemic to secure a favourable mortgage. I was able to pay off all my existing debts and now I am in a better financial position than I was previously. I had given her spot-title of ‘Angel’. I thought why not bring this recommendation to your notice. I called that “exceeding customer’s expectations”! I have to say it is rare to see such a superb customer service attitude that she posses.
I will definitely, use Wendy / Monster Mortgage for all my mortgage renewals moving forward.
She is your asset. I wish her all the success.
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